There is a small error on the chart "New Technologies Replace Tasks, Sprout New Jobs Elsewhere". The 2024 numbers for the middle chart, for Bookkeepers and then Software Developers, are identical to the numbers for the first chart, and look out of scale. The charts, as always, are informative, and even if this is an error, the point is not lost. If you find this not in error, and/or if you resolve, feel free to delete this comment.
The only thing we don't know yet is whether the decisions to reduce Customer Support is actually driven by the business that runs the CS or the customers who actually want it.
In other words, soon, we'll know if the world and customers will actually want automated solutions via bots, AI, etc. and whether many companies will have to pivot and revert back b/c "Proof of Humanity" is actually a thing.
It will be driven by how successful the results are, but it's absolutely coming. I recently had an AI support agent for scheduling a pharmacy pickup that performed quickly and flawlessly. Impressive. Other AI interactions have been far less stellar, but they'll get there.
AI boosted my processing speed, but it also forced a shift in my architectural workflow. Since AI commoditizes 'output,' my value now lies entirely in my 'perspective.'
To maintain quality, my Reading-to-Output ratio flipped from 3:7 to 8:2. I have to read more just to guide the AI effectively. The result? My efficiency is up, but my desk time has tripled.
There is a small error on the chart "New Technologies Replace Tasks, Sprout New Jobs Elsewhere". The 2024 numbers for the middle chart, for Bookkeepers and then Software Developers, are identical to the numbers for the first chart, and look out of scale. The charts, as always, are informative, and even if this is an error, the point is not lost. If you find this not in error, and/or if you resolve, feel free to delete this comment.
The only thing we don't know yet is whether the decisions to reduce Customer Support is actually driven by the business that runs the CS or the customers who actually want it.
In other words, soon, we'll know if the world and customers will actually want automated solutions via bots, AI, etc. and whether many companies will have to pivot and revert back b/c "Proof of Humanity" is actually a thing.
Silicon Valley is the king of over-correction.
It will be driven by how successful the results are, but it's absolutely coming. I recently had an AI support agent for scheduling a pharmacy pickup that performed quickly and flawlessly. Impressive. Other AI interactions have been far less stellar, but they'll get there.
Where is Austin on your chart? Seems not a day goes by where I don't see an article about XYZ company leaving CA for TX..
AI boosted my processing speed, but it also forced a shift in my architectural workflow. Since AI commoditizes 'output,' my value now lies entirely in my 'perspective.'
To maintain quality, my Reading-to-Output ratio flipped from 3:7 to 8:2. I have to read more just to guide the AI effectively. The result? My efficiency is up, but my desk time has tripled.
Enjoyed the skim.